To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
Job Description
- Answer customer questions on the phone or through other means and make sure customer issues are handled and fixed quickly.
Hi Future Call Center Worker,
Welcome to FNB, a place that loves new ideas. We design for people who can easily adjust to new things and offer services we are very proud of, thanks to our dedicated employees.
Joining our FNB Short Term Insurance group means working with skilled people who have different ideas, in a workspace that is open to change and encourages learning.
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This is your opportunity to see your potential within a team of experts who work together to make a difference.
Are you someone who can:
- Communicate with customers through calls and emails, offering accurate product information based on company guidelines.
- Increase revenue and earnings while minimizing expenses.
- Manage finances responsibly within the allocated budget to reduce costs.
- Provide exceptional customer support exceeding expectations by offering creative and suitable solutions.
- Resolve all customer issues promptly and within the agreed timeframe.
- Maintain current expertise on products, costs, usage, and schedules to achieve product and service objectives.
- Ensure respectful customer interactions, aiming for positive reviews.
- Adhere to deadlines for addressing customer inquiries and providing updates.
- Offer strong administrative assistance by organizing, reporting, and updating information accurately and punctually.
- Adhere to company policies and legal requirements.
- Ensure efficient and effective Call Centre operations.
- Accurately record all customer issues and comments in the system.
- Provide reports on Call Centre performance to improve business operations.
You will be an ideal candidate if you have:
- Personal Lines (motor Vehicle/Home contents/Portable Possessions) knowledge/experience/exposure – at least 2 years a must (which does not include medical insurance, life cover).
- Completed RE and FAIS qualification will be advantageous
- Minimum Qualification: Grade 12
- Good Telephone and Email etiquette
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
APPLY FOR OTHER OPPORTUNITIES AVAILABLE HERE:
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities.
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In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Ending Date: 19 July 2024
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