To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job Objectives:
- Do all tasks at the checkout quickly and well.
- Scan items carefully and take payments correctly, including using loyalty points.
- Keep cash safe at all times.
- Actively promote the store’s loyalty program and sign up new members to meet goals.
- Tell customers about deals to boost sales and make them happy.
- Give excellent customer service by representing the brand well, being available, and being friendly and helpful.
- Keep the checkout area tidy and stocked following store rules.
- Help the company be the top choice for health and beauty by following its values.
- Stay up-to-date on products, sales, and events to give customers the right information.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
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Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Interacting with others,
- Convincing and affecting opinions,
- Arranging and structuring tasks,
- Dealing with stress and failures.
Minimum requirements
Experience:
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
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