FNB is inviting South African jobseekers with Grade 12 or equivalent Qualifications to apply for their Customer Service Consultant Vacancy.
FNB: Customer Service Consultant
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
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Responsibilities:
- Boost growth and profits while controlling costs.
- Keep spending within the set budget to save money.
- Provide excellent service that goes above and beyond what customers expect by using helpful and creative solutions.
- Quickly answer all customer questions within the given time frames.
- Keep up-to-date on products, prices, how to use them, and timelines to meet product and service goals.
- Always communicate with clients in a professional way, leading to positive feedback.
- Make sure client investigations are finished on time and keep clients updated.
- Provide good administrative support by planning carefully, reporting on time, and keeping all information current.
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Follow all legal and audit rules.
- Make sure the Call Center is productive and performs well.
- Record all client issues or feedback accurately in the CRM system.
- Report on Call Center tasks and results to help the business do better.
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